Frequently Asked Questions
Everything you need to know about your GalaxyCon style journey.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that custom-printed event merchandise may be subject to final sale terms.
How do I ensure I choose the right size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
Are your clothing materials ethically sourced?
Yes, GalaxyCon is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable fabrics designed to last.
Can I track my package once it has shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.